Privacy policy for customer and supplier administration

 

The collection and use of personal data of customers, suppliers, and other contractors
Please note that that we collect and use the personal data you provide to us in order to enter into and perform agreements with you. This applies to our current and prospective customers as well as the parties from which we purchase goods and services. If you are a current or prospective customer of ARCO Solutions B.V., we use your personal data for the following things:

  • to send you a quotation;
  • to ascertain the specifications or requirements of a particular product or service;
  • to deliver items or carry out work for you;
  • to send you an invoice, and;
  • to communicate with you quickly and efficiently regarding the implementation aspects of the agreement.

We also need your personal data to enter into and perform the agreement if you are a current or prospective supplier or other contractor.

Our purchasing department needs your personal data to let you know which specifications or requirements a particular product or service has to meet. We also use your personal data to send you a quotation, to place an order with you, to pay your invoices, and to communicate quickly and efficiently with you about other aspects of the agreement. You are not obliged to provide us with your personal data. However, if you do not provide us with any or sufficient personal data, we may not be able to perform the orders or activities agreed.

Third parties
As part of the performance of a future agreement with you, we may need to disclose your personal data to parties that supply parts, materials, and products to us, or which carry out work on our behalf. We also use external server space for the storage of our sales and purchasing records, which includes your personal data. For this reason, your personal data will be disclosed to our server space provider. We also use Microsoft Office and the associated storage options for e-mails and other files.

Lastly, because we use a newsletter e-mail service, we disclose your personal data to the provider of this service.

Direct marketing
If you are a regular customer, we will retain your personal data and use it to inform you personally by e-mail about our current and new products and services or to make you an offer for them. We have a legitimate interest in using your personal data for this purpose, namely to market our products and services. Each time we send you an advertising e-mail, we give you the opportunity to let us know that you no longer wish to receive it. To do so, you can use the unsubscribe link at the bottom of each e-mail.

Personal data retention period
If you have asked us for a quotation but have not become a customer of ours, we will erase your data no later than one year after our last contact. This also applies if we have received a quotation from you, but we have not become a customer. If you do become a customer of ours or we of yours, we will retain your personal data for the duration of seven years after the end of the financial year in which the agreement with you was performed in full. The period of seven years corresponds to the period in which we are obliged to keep our records for the Dutch Tax and Customs Administration (Belastingdienst). After this period, we will erase your personal data.

Third-party websites
This policy does not apply to websites of third parties that are linked to our service. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy policies of these websites before using them. ARCO Solutions B.V. therefore excludes any liability for the use of third-party websites.

Analytical cookies
ARCO Solutions B.V. uses analytical cookies on the website to analyse the use of the website and to ensure the continuity of our services. The use of these cookies does not affect your privacy, as the data they collect is not traceable to a person.

Data protection
We implement appropriate technical and organizational measures to protect your personal data against loss or unlawful processing.

Amendments to this privacy policy
We reserve the right to amend this policy. It is therefore recommended that you consult this policy regularly so that you are aware of any amendments.